GMO Inside Blog

Say Yes to What’s Next: Call Starbucks Today

CALL STARBUCKS TODAY!

Call Starbucks and ask the company to be a leader in its industry by providing organic dairy milk, sourced from cows not fed GMOs.

The last time GMO Insiders flooded Starbucks’ phone lines, the company reported “higher than normal” call volume – and customer service reps mentioned to many of you that they were receiving similar calls asking for organic milk. Your calls are one of the most effective ways to maintain pressure on Starbucks to make a long-term commitment to providing organic dairy. While there are many steps to achieving a more sustainable food system, supporting organic farming is a very important one– and your calls are making this known.

How? To make a call to Starbucks, you have one of two options:

  1. Through the new platform Amplifyd*, make a small donation to GMO Inside. You’ll provide crucial support for the work we do, and we’ll make the phone call on your behalf!
  2. You can make the call yourself by dialing 800-782-7282 and sharing your concerns with a customer service representative.

*This month, we are excited to partner with Amplify’d, a brand new platform that works to communicate the voice of the people to major decision makers. Instead of making a call yourself, you can make a donation to GMO Inside — and we will make the call on your behalf. All of the proceeds go towards GMO Inside, which assures that your contribution will support all of our work directly.

WTSB4thOfJulyLogo_1When? Monday, July 7, 2014

Why? Starbucks listens to its customers: In 2007, consumer demand for milk free of artificial growth hormone led the company to stop sourcing its milk from cows injected with rBST (a great first step!). However, Starbucks’ dairy is still sourced from cows raised on GMO feed grown with increasing amounts of pesticides. By sourcing milk from conventional dairy operations that feed cows a diet high in genetically modified corn, soy, and alfalfa, Starbucks is supporting an unsustainable agricultural system that prioritizes profit of biotechnology corporations and processed food companies over farmers, consumers, and the environment.

Join us in calling Starbucks today and ask for a company-wide long-term commitment to providing organic milk from cows not fed GMOs. Every call counts.

To make a call using our new platform on Amplifyd, click here.

To make a call yourself, follow the steps below:

  • Step 1: Prepare your statement using the following sample script. Feel free to add any additional concerns or questions. “As a concerned consumer, I am calling today to ask Starbucks to provide organic dairy milk and stop sourcing milk from cows fed GMOs. Starbucks demonstrated its dedication to consumer preference by phasing out milk sourced from cows injected with artificial growth hormone, but organic milk is the highest standard of sustainability when it comes to dairy. By serving conventional milk from cows fed a diet high in GMOs, Starbucks is supporting an unsustainable food system that only benefits biotechnology and agrichemical corporations. I hope that Starbucks will be a leader in environmental and social responsibility by sourcing its milk from cows raised on organic, non-GMO animal feed.”
  • Step 2: Dial Starbucks’ customer service number–(800)-782-7282–and present your statement to a representative over the phone.
  • Step 3: Report back in the comments section of this page! Tell us all about your call and the response you received from Starbucks’ customer service representatives.

60 Awesome Comments So Far

Don't be a stranger, join the discussion by leaving your own comment
  1. Chris Badke
    July 7, 2014 at 9:50 am #

    Say NO TO GMO! Go Organic!!

  2. Conni
    July 7, 2014 at 9:50 am #

    I called and spoke with a youngish sounding woman who was in a good mood. Yay! She advised me that some Starbucks locations have the organic milk, and I replied just because I live in West Virginia I shouldn’t get a lower quality product. Silence. Then she thanked me and reminded me that comments can be left online as well.

    • Carole Lacour
      July 7, 2014 at 10:24 am #

      I just spoke to a Starbucks Customer Representative. She was very pleasant and wrote down my comments to her about Starbucks switching to organic milk in all of its locations. I read the script given to me and added my personal spin as a long time consumer as well. Hopefully the company will change its current practices and continue to listen to its customers and switch to organic milk.

      The question now becomes, are we willing to pay more for organic milk? I AM. ARE YOU?

    • Shirley
      July 7, 2014 at 3:25 pm #

      I called and a young sounding woman said she would pass my comments onto someone who was looking into it. I requested they offer organic milk and soy milk, so customers were not required to ingest roundup in the soy milk or the gmo’s in the cow milk….she said she understood, I advised I go elsewhere (which I do) that offers non organic soy milk and cow milk.

    • Jon Anderholm
      July 7, 2014 at 8:55 pm #

      How about the organic coffee???
      Starbucks has dodged this for many years….

  3. Steven Handwerker
    July 7, 2014 at 9:52 am #

    WEHAVE A RIGHT TO KNOW. CORPORATE GREED AND AGENDA SHALL NOT DETERMINE THE FATE OF OUR CITIZENRY!!!

  4. Carlanna Leung
    July 7, 2014 at 9:55 am #

    I did call Starbucks this morning and expressed my opinion and concern for the cows being fed the GMO feed heavily laden with pesticide. I told them that I only use organic milk in my home and I absolutely love coffee there are Starbucks everywhere and I cannot stop at any of them because the fact they do not use organic milk. I asked the representative what is the company’s stance on this issue and she said she did not know she tried to look it up in the only information they had was on organic coffee. She said she would forward my complaint on.

  5. Name (required)
    July 7, 2014 at 10:05 am #

    I called and asked them to switch to Organic Milk and the woman that answered said they are taking it into consideration. I told them that I am buoycotting Starbucks until they switch to organic milk.

  6. joseph Dangelo
    July 7, 2014 at 10:17 am #

    I called. she said she would send my comment to the company. she said she agreed with me about organic milk!!

    • Viana Muller
      July 7, 2014 at 7:31 pm #

      I just got off the phone with Vanessa, young customer service representative. I told her I’m a great fan of Starbucks Hot Chocolate but that it’s a product that’s mostly milk and that I am bothered by the fact that it’s made with conventional milk. I told her I’ve been going more and more organic at home and wouldn’t ever have milk that is not organic in my refrigerator. I also told her that the brand Starbucks is associated with quality, the finest, cutting edge, but that they are tarnishing their own reputation by using milk in their products that isn’t organic — because of the hormones, the antibiotics, and also the GMO feed used to feed the cows. I told her that “organic is an idea whose time has come and that they are already late for that train and better hurry up.” She was very nice and didn’t feel attacked. She said she would share that I wanted the Co. to use organic milk — and I said and be sure to give the reasons why!

  7. Laurie
    July 7, 2014 at 10:23 am #

    The woman who answered was very nice and seemed interested, said she would pass my comments along. My point is that without any real impartial testing of GMO’s, they aren’t the type of thing I’d want to put into my body everyday. For this reason, i have reduced my coffee intake at Starbucks from a coffee everyday almost to once a week. When they offer organic milk for hopefully the same price or a tiny bit more, I can consider increasing my patronage. A GMO here and there is probably no big deal (although their privacy about labelling makes me wonder what they are hiding) but something I put into my body regularly, well, the more natural, the better.

  8. Sarah
    July 7, 2014 at 10:25 am #

    I called and they said thank you for calling and they would note it and pass it on.

  9. Sarah
    July 7, 2014 at 10:25 am #

    I called and they said thank you for calling and they would note it and pass it on.

  10. Samuel
    July 7, 2014 at 10:32 am #

    I called and spoke with a very nice lady. She said she’d already had a few of these calls today. She took my name, zip code and city (she already had my number), and said she’d pass it along. Very courteous and polite.

  11. Joy
    July 7, 2014 at 10:41 am #

    I just called! Very kind woman, very receptive to my call, and she said she’d pass on the suggestion. Also asked if “dairy” should include the non-dairy cream products as well, and not wanting to be to greedy, I said let’s start with focusing on just dairy.
    :)
    But if i were more prepared for that question, I would have asked for it ALL to be organic! SO, soldier on, callers! It was very easy.
    Thanks, Green American!

  12. David Kannerstein
    July 7, 2014 at 10:43 am #

    I spoke with a customer service representative who thanked me for my feedback and promised to pass this along to the company.

  13. Cathy
    July 7, 2014 at 11:05 am #

    Spoke with a representative who confirmed that Starbucks does want feedback from it’s customers and appreciated the call. She said she would fill out necessary paperwork and have it forwarded on. A worthwhile phone call for everyone concerned to make.

    Thanks GMOiNSiDE for getting everyone together on this!!!

    • Michelle Kim
      July 9, 2014 at 9:46 am #

      Thank you for taking action with us, Cathy!

  14. erik metzger
    July 7, 2014 at 11:15 am #

    she will forward my comments – she re-read my statement to me – mentioned i was from the money/starbucks saturated silicon valley area…

  15. Alexander Mouton
    July 7, 2014 at 11:23 am #

    I called and the woman I spoke to noted my comments and said she would pass them on to the appropriate channels!

  16. james Steeves
    July 7, 2014 at 11:23 am #

    Here is the message I wrote and delivered to Starbucks at 9a.m. July 7th.

    Starbucks should recognize that serving food with genetically modified ingredients offends those who are aware of the dangers of the GMO epidemic. I, for one, will not return to Starbucks for anything until such time as I am confident that GMO are no longer served along with coffee or anything else at your establishments. I am also a prominent member of a discussion group and Internet dispenser of news and thus frequently pass on information concerning the dangers of GMO and that Starbucks apparently is immune from concern for the health of its customers. Please take action to source your milk from only organic providers.

    The cust. service gal said she’d pass my message up the line; that they had received many calls on the subject.

  17. Aaron Johnson
    July 7, 2014 at 11:26 am #

    I called and the Starbucks representative was kind and said she “I appreciate what you are doing”!

  18. Bruno Miguel Santos Prata
    July 7, 2014 at 11:31 am #

    As a concerned consumer, I am calling today to ask Starbucks to provide organic dairy milk and stop sourcing milk from cows fed GMOs. Starbucks demonstrated its dedication to consumer preference by phasing out milk sourced from cows injected with artificial growth hormone, but organic milk is the highest standard of sustainability when it comes to dairy. By serving conventional milk from cows fed a diet high in GMOs, Starbucks is supporting an unsustainable food system that only benefits biotechnology and agrichemical corporations. I hope that Starbucks will be a leader in environmental and social responsibility by sourcing its milk from cows raised on organic, non-GMO animal feed.”

  19. wendy kalthoff
    July 7, 2014 at 11:42 am #

    The woman thanked me for calling and was very appreciative of my feedback. SHe thanked me for using starbucks and said she would pass on the message to the documenation department. She was friendly and said they valued my feedback.

  20. MJ Romero
    July 7, 2014 at 11:46 am #

    Hello, I made the call this morning. I spoke to a friendly young woman and explained that I am a Seattle customer whom loves Starbucks but wants them to provide Organic and non-GMO Milk. She said that she did not know if their milk had GMO but offered to put me on hold and do the research. I told her that wasn’t necessary but just to document my feedback please. She assured me that my feedback would be documented and passed up the chain. Thanks, MJ

  21. Martin
    July 7, 2014 at 11:47 am #

    Three things:
    1) Doesn’t the use of ‘organic’ milk also preclude giving the cows antibiotics that are not needed? or is that not an issue with dairy cows? Because if it is, that should be included in the campaign as the heavy use of antibiotics in cattle is a MAJOR cause of ‘superbugs’.
    2) I tried to call Starbucks, but I was put on a wait – I guess that is a good sign! but I did not have time to wait. So…
    3) I went to use AMPLIFYD and it asked for my date of birth, rather than just my age. Why? There is also no disclaimer saying they will not use any of our info in any way outside of this campaign. Maybe there is something like that once you sign in, but since I did not see it up front, I would not sign in. This needs to be addressed!

  22. Andrea
    July 7, 2014 at 11:47 am #

    “That’s so funny, I just got off the phone with someone requesting the exact same thing!” :)
    Our message was sent to corporate office and district managers around my area.

  23. Susan S
    July 7, 2014 at 12:28 pm #

    I spoke with a man who seemed to have a prepared statement to say to me. I asked them to consider switching to milk from antibiotic and gmo free cows. He said they are always wanting to improve their products and he’ll pass on my comments. I told him I used the Ithaca, NY store and would not use any milk or milk products at Starbucks again until this occurred. He was very neutral.

  24. Laura Gandolfo
    July 7, 2014 at 1:01 pm #

    I will never go to Starbucks again thank you!

  25. Marcey
    July 7, 2014 at 1:11 pm #

    Spoke to a very responsive customer service agent. She says they are receiving many calls and she will be reporting them all to her superiors. She indicated that she feels the same way about using organic milk at Starbucks stores.

  26. Roxy
    July 7, 2014 at 1:12 pm #

    Called and spoke to “Lee” to request organic milk at all Starbucks locations. Also added a request for almond milk but not as critical. I imagine Starbucks has been pushing back due to higher cost and being a member of the Grocery Manufacturers association but imagine the domino effect if they took this initiative!

  27. GCV
    July 7, 2014 at 1:46 pm #

    I called and spoke to a very nice woman who seemed to agree with all my feelings of why organic/non-GMO milk is important. She told me to go to starbucks.com, scroll all the way down and leave another comment under the “consumer ideas” section. Did that too.

  28. Russell
    July 7, 2014 at 1:58 pm #

    Called, spoke to a man, passed on the information, and then used the Starbucks “My idea” page to promote other pro-organic ideas and post my own.

  29. Stani Steinbock
    July 7, 2014 at 2:21 pm #

    Since I live in Europe I didn’t want to call across the Atlantic, but wrote a suggestion to Starbucks to eliminate GMO milk.

    • Michelle Kim
      July 9, 2014 at 9:43 am #

      Thanks for taking action with us, Stani! No matter the distance, every comment counts – and with Starbucks’ global presence, your feedback is especially meaningful. Thank you for your support!

  30. Tomi
    July 7, 2014 at 2:36 pm #

    I just called and Luis answered my call. He sounded sincerely interested and took my comment, thanking me for giving imput. Hope lots of calls result in some action from Starbucks!

  31. Stephen
    July 7, 2014 at 2:57 pm #

    They said they would pass on my comments to the higher ups.

  32. Lorri
    July 7, 2014 at 2:57 pm #

    I called and the woman said she’d been getting a lot of comments along these lines. I also told her I was concerned about them not just going organic but doing so socially responsibly (i.e. using Dean –Horizon–as they do with their organic milk boxes) wasn’t what I was hoping for. Let’s go organic and support sustainable farming as well!

    • Michelle Kim
      July 9, 2014 at 9:40 am #

      Thanks for calling, Lorri! We share your concern and are glad that you mentioned it to the Starbucks customer service representative you spoke to. Every call counts!

  33. Christine
    July 7, 2014 at 3:17 pm #

    I called and got out that “I would like to request Organic milk, not milk from cows who are fed GMO’s” and she immediately said she will let them know. I also made another request for Organic milk alternatives, because Soy milk is also leads to breast cancer. If they are going to charge $5 for a cup of coffee (which I rarely ever go to SB, coffee is awful) then at least make it healthier by providing organic milk and organic milk alternatives.

  34. andrea
    July 7, 2014 at 3:22 pm #

    she said they are looking into outsourcing organic milk, that the soy milk is currently organic, and she would pass my comments on

  35. Chase Holden
    July 7, 2014 at 3:29 pm #

    I called and left the comments with the representative who assured me she’d forward it to the appropriate department. I emphasized that I used to spend $5 to $10 a day at Starbucks but now, because of unhealthy, non organic milk, may only go once a week now. (True)

  36. Laura Karowsky
    July 7, 2014 at 3:31 pm #

    All went well with the call and I was well received by the operator. She said she would report my info. to the correct party.

  37. Ariane Cherbuliez
    July 7, 2014 at 3:44 pm #

    I spoke to Pete, who said that he likes to eat organic, too, which is what I emphasized that in my message – didn’t talk about GMO’s. He kind of made the pitch back at me, even before I could get to much of it!

  38. Jim Montgomery
    July 7, 2014 at 4:35 pm #

    I called this morning and spoke to a person named Joshua. I asked him to please only serve organic milk in their stores. He said he had just spoken with someone else asking the same thing, which I took to be a good sign. He sounded extremely supportive and said he would relay my comment to corporate.

  39. Coco
    July 7, 2014 at 4:51 pm #

    I called and the woman said she would send my comments to the appropriate people. She was friendly.

  40. Kathleen Kreiselmeyer
    July 7, 2014 at 5:19 pm #

    Denise said she would get my message, which I read to her, upstairs to the right people.

  41. Paulette Zimmerman
    July 7, 2014 at 5:59 pm #

    Young-sounding woman answered. She said they do not use GMOs in the feed given to cows. I thanked them for not having rBGH in their milk because I’m concerned about animal welfare and hoped they’ll be a leader in assuring ALL Starbucks use organic milk.

    • Michelle Kim
      July 9, 2014 at 9:38 am #

      Thank you for taking action with us, Paulette! Unfortunately, the customer service representative was incorrect in stating that there are no genetically modified crops in the feed given to the cows. Unless Starbucks’ dairy milk is certified organic, there is no way to ensure that the cow feed is non-GMO – and given that the animal industry is one of the largest purchasers of GMO crops in the US, this is even more unlikely. We hope Starbucks will listen to its customers and commit to providing organic dairy milk!

  42. Niki Quester
    July 7, 2014 at 7:19 pm #

    I called at 4 pm on Monday. Left my comments about switching to organic milk. A form was filled out putting down my request. She reported that they had received a “ton of calls” and said that Starbuscks takes folks comments “very seriously”.

  43. Abe Levy
    July 7, 2014 at 7:26 pm #

    I submitted feedback on the http://www.starbucks.com web site asking customerservice@starbucks.com to explain why they won’t offer an organic coffee and organic milk option in the store.

  44. Gretchen Goodman
    July 7, 2014 at 7:34 pm #

    I spoke with a young man who assured me that my comment would be taken seriously and shared with those who make decisions about sources for their products.

  45. Suzanne
    July 7, 2014 at 7:35 pm #

    I called and spoke to a very pleasant Stephanie, who was at all times courteous and allowed me to convey my concerns and my message. She indicated they had received several calls and that she would be conveying our requests through the appropriate channels.

  46. John Maui
    July 7, 2014 at 8:44 pm #

    I called, made statement to a real person who assured me that my call is documented and the company is listening. I encourage others to call & post.

  47. Paul
    July 7, 2014 at 9:32 pm #

    I waited only 7 minutes to get a very polite SB customer service rep who readily admitting the phone is ringing off the hook strongly asking SBucks to use organic milk. Being vegan I would not drink it in any case but this GMO insanity must stop and the tide is rising to
    Tsunami strength resisting the Biotech industry and all the trickle down ways it affects us. Think Ethanol in fuel, Vit C made from grain,
    control of the worlds seed, control of companies formed for Philosophical understanding of organic principles etc etc etc…

  48. Laura Ice
    July 7, 2014 at 9:32 pm #

    Spoke with Michelle. She was very nice & listened well. I told her the primary reason for my call was to request organic milk be used by the company. But told her I also would like to see Starbucks offer organic, fair trade coffee as well. Told her I’ve been a Gold Card customer since 2008, and was a customer long before that. Michelle was encouraging, and said she would pass my concerns to management…

  49. Elizabeth Senhen
    July 7, 2014 at 11:37 pm #

    I enjoy your coffee and I would consume it more if I knew the milk was organic. Thanks for considering my request to add organic milk to your list of offerings.

  50. Judy Skog
    July 8, 2014 at 12:00 pm #

    “thank you for your patience. We are currently experiencing a high volume of calls.”
    well, duh!
    it took about 4 minutes to get through, but the person was friendly and took my message

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